We aim to do business in a fair and responsible way.
If something feels off, you can tell us. We take every concern seriously.
Who can raise a concern
Anyone connected to our work, including:
- Employees and contractors
- Suppliers and partners
- Customers and consumers
- Shareholders
- Community members
- Anyone affected by our activities
What you can raise
You can contact us about concerns related to:
- Human rights
- Working conditions
- Environmental impact
- Ethical behaviour
- Misleading communication
- Not following our commitments
Concerns should relate to our business or supply chain and be raised in good faith.
How to raise a concern
Email us at:
info@yayakombucha.com
Please share enough detail so we can understand the situation.
What happens next
- We confirm receipt within 5 working days
- We review the concern within 15 working days
- If needed, we work towards a solution within 30 working days
- We share the outcome within 45 working days
The CEO is the designated Grievance Officer and oversees this process.
Confidentiality and protection
We do not tolerate retaliation.
- We handle all concerns as confidentially as possible
- We will not share your identity without your consent, unless required by law
- Any retaliation or breach of confidentiality may lead to action
Communication and outcome
We keep you informed throughout the process.
If we do not accept the issue as a formal grievance, we will explain why.
Where needed, we take action to improve our practices.