We aim to do business in a fair and responsible way.
If something feels off, you can tell us. We take every concern seriously.
Who can raise a concern
Anyone connected to our work, including:
- Employees and contractors
- Suppliers and partners
- Customers and consumers
- Shareholders
- Community members
- Anyone affected by our activities
What you can raise
You can contact us about concerns related to:
- Human rights
- Working conditions
- Environmental impact
- Ethical behaviour
- Misleading communication
- Not following our commitments
Concerns should relate to our business or supply chain and be raised in good faith.
How to raise a concern
Email us at:
info@yayakombucha.com
Please share enough detail so we can understand the situation.
What happens next
- We confirm receipt within 5 working days
- We review the concern within 15 working days
- If needed, we work towards a solution within 30 working days
- We share the outcome within 45 working days
The CEO is the designated Grievance Officer and oversees this process.
How we reach a resolution
The Grievance Officer decides on the appropriate resolution, based on:
- the facts gathered during the review
- our policies and commitments, including our internal handbook
- the impact on the people involved
Where needed, the Grievance Officer consults relevant team members or external advisors before deciding.
Resolutions may include a correction, a change in practice, or another appropriate action. We explain the outcome and the reasoning behind it to the person who raised the concern.
Confidentiality and protection
We do not tolerate retaliation.
- We handle all concerns as confidentially as possible
- We will not share your identity without your consent, unless required by law
- Any retaliation or breach of confidentiality may lead to action
Communication and outcome
We keep you informed throughout the process.
If we do not accept the issue as a formal grievance, we will explain why.
Where needed, we take action to improve our practices.